Support

Having trouble with Cards AI? Check the common questions below or reach out directly and we’ll get back to you as soon as possible.

Frequently Asked Questions

How do I cancel my subscription?

Open the Settings app on your iPhone → tap your name at the top → Subscriptions → Cards AI → Cancel Subscription. You’ll keep access until the end of your current billing period.

Why didn’t my card scan correctly?

Make sure the card is well-lit, flat, and fully visible in the frame. The scanner works best with a plain, non-reflective background. If the AI misidentifies a card, try scanning again from a different angle.

Where do the prices come from?

All prices come from real completed sales on eBay and TCGplayer. We pull the most recent sold listings, remove outliers, and average the rest to calculate a market value.

Can I restore my subscription on a new device?

Yes — open Cards AI on your new device and go to Settings → Restore Purchases. Your subscription is tied to your Apple ID and will restore automatically.

What cards can I scan?

Cards AI supports Baseball, Basketball, Football, Hockey, Soccer, Pokémon, Magic: The Gathering, and Yu-Gi-Oh cards — both raw and graded (PSA, BGS, SGC, CGC).

How do I delete my account and data?

In the iOS app, open Settings → Delete Account. This removes your account and all associated data from our servers. You can also email us at cardsaicontact@gmail.com and we’ll delete any data associated with your device.